Privacy policy

Last updated: October 14, 2025

This Privacy Policy describes how Toko Muko, Cathy – trading as TOKOZZ (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tokozz.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, and security details.

  • Customer support information including any details you choose to share in communications with us.

Some features of the Services may require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. This may include information about your device, browser, IP address, and how you use the Site.

Information We Obtain from Third Parties

We may also receive information from third parties, such as:

  • Shopify and other service providers supporting our Site and Services.

  • Payment processors, who collect payment information to fulfill your orders.

  • Advertising and analytics partners, through cookies or tracking tools.

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: To process orders, payments, shipping, returns, and customer support.

  • Marketing and Advertising: To send marketing emails or show you ads relevant to your interests (based on our legitimate interest under Art. 6 (1)(f) GDPR).

  • Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.

  • Communicating and Improving Services: To respond to your inquiries and improve our customer experience.

Cookies

We use cookies and similar technologies to improve functionality, personalize your experience, and analyze traffic.
You can learn more about cookies used by Shopify at: https://www.shopify.com/legal/cookies.

You can manage cookies in your browser settings. However, blocking cookies may limit some features or functionality of our Site.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and service providers (e.g. payment processors, IT support, fulfillment partners).

  • Business and marketing partners, in accordance with their own privacy policies.

  • Affiliates or group entities, to operate our business efficiently.

  • Legal authorities, if required by law or to protect our rights.

We do not sell or use sensitive personal information for profiling purposes.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or the accuracy of their content. Please review their privacy policies before providing personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from individuals under 16 years of age.

Security and Retention of Your Information

We implement reasonable measures to protect your information, but no system is completely secure.
We retain your information as long as necessary to fulfill our services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on your location, you may have the following rights under the GDPR:

  • Right to access your personal information.

  • Right to correct or delete your data.

  • Right to restrict or object to processing.

  • Right to data portability.

  • Right to withdraw consent.

You can exercise these rights by contacting us at info@tokozz.com.

We may request proof of identity before processing your request.

Complaints

If you are unhappy with how we handle your data, you can contact us or file a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit) at https://www.gegevensbeschermingsautoriteit.be.

International Users

Your data may be transferred and processed outside of the country where you live.
When we transfer data from the EEA, we rely on the European Commission’s Standard Contractual Clauses or equivalent safeguards.

Contact

If you have any questions about our privacy practices or this Privacy Policy, please contact us at:

Toko Muko, Cathy – trading as TOKOZZ
Oud-Dorp 48, 9450 Haaltert, Belgium
Email: info@tokozz.com

For the purpose of applicable data protection laws, Toko Muko, Cathy – trading as TOKOZZ is the data controller of your personal information.